Our Policies

Complimentary Session

  1. Complete Your Profile
    Please ensure your name, phone number, and email address are up to date during the booking process. This information will help us confirm your session and provide location details.

  2. Understand the Session Structure
    This 30-minute session is designed as an introduction to Pilates, where we’ll discuss your goals, assess your movement, and guide you through a gentle full-body workout.

  3. Arrive Prepared

    • Wear comfortable, form-fitting workout attire to allow ease of movement.

    • A mat and/or reformer equipment will be provided during your session.

  4. Communicate Any Concerns
    Let us know if you have any injuries, limitations, or areas you’d like to focus on during your session. This will help us tailor the session to your needs.

  5. Cancellation Policy
    If you’re unable to attend, please cancel or reschedule your session at least 24 hours in advance to allow others the opportunity to book

Regular Booking Instructions (After Purchasing a Package)

  1. Access Your Schedule
    Once you’ve purchased a package, you’ll be able to book your sessions directly through our website or scheduling platform.

  2. Session Validity

    • 5 sessions are valid for 10 weeks.

    • 10 sessions are valid for 15 weeks.

    • 20 sessions are valid for 25 weeks.
      Unused sessions beyond their validity period will expire, so plan your schedule accordingly.

  3. Cancellation Policy
    You must do so at least 24 hours in advance if you need to cancel or reschedule a session. Failure to do so will result in the session being deducted from your package.

  4. No-Show Policy
    If you do not attend your scheduled session without prior cancellation, the session will be marked as used and deducted from your package balance.

Unlimited Package Booking Instructions

  1. Monthly Commitment

    • This package includes one session per day (45 minutes) for an unlimited number of sessions per month.

    • By purchasing the unlimited package, you agree to a 3-month recurring contract with monthly billing.

  2. Cancellation of Contract

    • To cancel the unlimited package, you must notify us at least 14 days before the next billing cycle.

    • Early Cancellation Penalty: If you cancel within the 3-month commitment period without proper notice, you will be charged a $75 cancellation fee or the remaining balance of the contract, whichever is lower.

  3. No-Show and Late Cancellation Policy

    • If you fail to cancel or reschedule a session at least 24 hours in advance, you will not be allowed to book another session that week unless availability allows.

    • Repeated no-shows (3 or more within a month) may result in temporary suspension of your booking privileges for the unlimited package.

Additional Notes

  • Accountability: At Ethereal Pilates, we value your commitment to your wellness goals. Following these policies ensures fairness and allows us to provide personalized attention to all clients.

  • Questions or Concerns: If you have any questions about these policies or need help scheduling your sessions, feel free to reach out.